Terms of Service

Last updated: 29 September 2026

Welcome to Madhoor Home. Madhoor Home is the online store at madhoorhome.com operated by Madhoor Store. In these Terms of Service, “we”, “us”, and “our” refer to Madhoor Store.

These Terms apply when you browse our website or place an order. Please read them together with our Privacy Policy and the delivery and return information provided on our website. By using the website, you agree to these Terms.

Products and availability

We aim to show our products, descriptions, images, and prices accurately. Colours and appearance may vary slightly depending on your screen. Product availability can change, especially during busy festive periods.

If an item you ordered is unavailable or we find an error affecting your order, we will contact you using the details you provided to discuss the available options, including a refund where appropriate.

Orders and payment

When you place an order, you agree to provide accurate contact, delivery, and payment information. You are responsible for checking the items, quantities, address, and delivery option before completing checkout.

We may contact you to confirm an order or resolve an issue before dispatch. If we cannot fulfil an order, we will notify you and refund any amount paid for the unfulfilled item or order through an appropriate payment method.

The payment methods available to you are shown at checkout. Payment processing may be provided by third-party payment providers.

Prices and charges

Prices are shown in the currency displayed on the website. The total payable amount, including any applicable delivery charge, is shown at checkout before you place your order.

Prices and promotions may change, but a later price change will not change the price of an order we have already accepted. For deliveries outside the UAE, any customs duties, import taxes, or other charges that are not collected at checkout may be payable by the recipient, where applicable.

Delivery

Available delivery areas, methods, charges, and estimated times are shown on our website or at checkout. The delivery option available for one address may differ from another.

Please provide a complete and accurate delivery address and a phone number where the courier can reach you. If delivery is delayed or cannot be completed, contact us so we can help resolve the issue. Delivery estimates can be affected by order volume, address details, courier operations, customs, or events outside our reasonable control.

Cancellations, returns, and refunds

If you need to cancel or change an order, contact us as soon as possible. We will let you know whether the request can be accommodated based on the order’s status.

For a return, exchange, damaged item, incorrect item, or refund request, contact us with your order number and the relevant details. We will handle requests in line with our published Return and Refund Policy once available and your rights under applicable law. These Terms do not limit any rights you have under applicable consumer protection law.

Website use

You may use our website for lawful shopping and personal use. You must not misuse the website, interfere with its security or operation, submit false information, or use its content in a way that infringes another person’s rights.

If you create an account, you are responsible for keeping your login details secure and for telling us if you believe someone has accessed your account without permission.

Content and third-party services

The Madhoor Home name, website design, product images, text, and other content belong to Madhoor Store or their respective owners. You may not copy or use them commercially without permission.

Our website is powered by Shopify and may include services or links provided by other parties, such as payment and delivery providers. Their own terms or privacy notices may apply when you use their services. Purchases from Madhoor Home are made with Madhoor Store, not Shopify.

Privacy

We process personal information as described in our Privacy Policy. Please read it to understand how information is used for orders, delivery, customer support, and website operation.

Responsibility

We will use reasonable care in operating the website and fulfilling orders. Nothing in these Terms excludes or limits a responsibility or consumer right that cannot legally be excluded or limited.

We are not responsible for losses caused by your providing an incorrect address or contact details, or by events outside our reasonable control, except where applicable law provides otherwise.

Changes to these Terms

We may update these Terms from time to time. The version posted on this page when you place an order will apply to that order, unless a change is required by law. We will update the date at the top when these Terms change.

Applicable law

These Terms are governed by the applicable laws of the United Arab Emirates. Any dispute will be handled by the competent courts in Dubai, subject to any mandatory rights or rules that apply to the customer.

Contact us

For questions about these Terms or an order, contact:

Madhoor Store, operating Madhoor Home
Email: customercare@madhoor.com
Customer contact address: Block A, M01, Lootah Building, Opp. Karama Post Office, Al Karama, Dubai, UAE