Shipping Policy

Last updated: 6 October 2026

Delivery options and final charges depend on your address and order. The options available to you are shown at checkout.

Dubai delivery

For eligible Dubai addresses:

• Same-day delivery: AED 25 for orders placed before 3:00 PM, when available at checkout.

• Next-day delivery: AED 15.

• Free next-day delivery: on eligible orders of AED 150 or more.

Orders placed after 3:00 PM are not eligible for same-day delivery and will be processed for next-day delivery.

Abu Dhabi, Sharjah, and Ajman delivery

For eligible addresses in Abu Dhabi, Sharjah, and Ajman:

• Same-day delivery: AED 25 for orders placed before 1:00 PM, when available at checkout.

• Next-day delivery: AED 15.

• Free next-day delivery: on eligible orders of AED 150 or more.

Orders placed after 1:00 PM are not eligible for same-day delivery and will be processed for next-day delivery.

Other UAE emirates

Next-day delivery is available for eligible addresses in other UAE emirates. The available option, charge, and estimated delivery time are shown at checkout. Eligible orders of AED 150 or more qualify for free next-day delivery.

International delivery

For supported destinations outside the UAE, delivery availability and charges are shown at checkout. Charges may vary by destination, parcel weight, and order contents. Customs duties, import taxes, or other charges not collected at checkout may be payable by the recipient.

Delivery times and address details

Delivery times are estimates and may be affected by high order volumes, incomplete addresses, courier delays, customs processing, public holidays, or events outside our reasonable control.

Please provide a complete delivery address and a phone number where the courier can reach you. If you need help with a delivery, contact us through the Contact Us page at customercare@madhoor.com and include your order number.