Return and Refund Policy

Last updated: 29 September 2026

Madhoor Home is the online store operated by Madhoor Store.

Returns

We do not accept returns or offer refunds for a change of mind.

If you receive an incorrect, damaged, or defective item, please email customercare@madhoor.com within 7 days of receiving your order. Include your order number, a description of the issue, and photos where helpful.

Please do not send the item back before contacting us. We will review your request and provide return or collection instructions if needed. For a confirmed incorrect, damaged, or defective item, we will arrange the return at no charge to you.

Replacements and refunds

After reviewing the issue, we will offer an appropriate solution, such as a replacement, repair where suitable, or refund, in line with applicable law and product availability.

If a refund is approved, we will initiate it within 10 business days. We will refund the original payment method where possible. If that is not possible, we will contact you to arrange another method. Your bank or payment provider may take additional time to show the refund.

Your legal rights

Please report an issue within 7 days so we can investigate it promptly. This reporting period does not limit any rights you may have under applicable consumer protection law, including rights relating to a defect discovered later.

Contact us

Email: customercare@madhoor.com