Privacy Policy

Last updated: 29 September 2026

Madhoor Home (“we”, “us”, or “our”) operates madhoorhome.com. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, place an order, contact us, or otherwise use our services.

Information we collect

Depending on how you use our website, we may collect:

• Contact and delivery details: your name, email address, phone number, billing address, and delivery address.

• Order information: the products you buy, order value, payment status, delivery details, and any returns or customer support requests.

• Account information: details you provide if you create a customer account.

• Website information: your IP address, device and browser details, pages viewed, and how you interact with our website. We may collect this through cookies and similar technologies.

• Messages you send us: information you share when you contact us by email, phone, WhatsApp, or through the website.

Payments are handled through the payment services available at checkout. The information processed for a payment depends on the method you choose.

How we use your information

We use personal information to:

• Process payments, prepare orders, arrange delivery, and provide order updates.

• Respond to questions, handle returns or other requests, and provide customer support.

• Operate, secure, and improve our website and shopping experience.

• Detect or prevent fraud and meet our legal and accounting obligations.

• Send marketing messages when you have chosen to receive them. You can unsubscribe from marketing emails using the link in those emails.

• Measure and improve our advertising and show relevant ads, subject to your choices and applicable law.

Cookies and advertising

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website activity, and measure advertising. We use advertising tools, including Meta, to help us understand ad performance and show relevant ads.

Where a cookie choice is available on the website, you can use it to manage your preferences. You can also manage cookies through your browser settings. Restricting some cookies may affect how parts of the website work.

Who we share information with

We share information when needed to run the store and serve you. This may include Shopify, payment providers, fulfilment and delivery partners, customer support tools, analytics providers, and advertising partners such as Meta. For example, a delivery partner needs your name, contact number, address, and order details to deliver a purchase.

We may also share information where required by law, to protect our rights or customers, or as part of a business transfer. We do not share your information with delivery partners for their own unrelated marketing.

Shopify

Our store is powered by Shopify. Shopify processes information to provide the online store and may process information for other Shopify services that we use. You can read the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal to learn more about Shopify’s processing and available choices.

International processing

Shopify and some of our service providers may process or store information outside the UAE. Where information is transferred internationally, we take steps appropriate to the service and applicable requirements to protect it.

How long we keep information

We keep personal information for as long as needed to provide our services, manage orders and customer requests, maintain business records, resolve disputes, and meet legal obligations. The period depends on the type of information and why it was collected.

Your choices and requests

Depending on applicable law, you may be able to ask for access to your personal information, request correction or deletion, or raise a concern about how it is used. Contact us using the details below. We may need to verify your identity before responding, and some information may need to be kept for legal or operational reasons.

You can unsubscribe from marketing emails at any time. Unsubscribing will not stop messages needed for your orders or customer account.

Children

Our website is intended for adults shopping for our products. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us.

Changes to this policy

We may update this policy when our services, practices, or legal requirements change. We will post the updated version here with a new “Last updated” date.

Contact us

For questions or requests about this Privacy Policy, contact Madhoor Home:

Email: customercare@madhoor.com
Address: Block A, M01, Lootah Building, Opp. Karama Post Office, Al Karama, Dubai, UAE